Helpful Resources

Getting Started in CSN

• A playlist is available for new users to CSN, or any users that would like a refresher. Videos include: How to Create an Account, Security, Entities & Roles, Dashboards & Widgets, CSN Features (messaging, support tickets, Iowa map), and Legal Residence. Email CSNstaff@old.iowacounties.org to get the link for learning videos.

Expert Users:

• There are expert users in each region to assist CSN users enter client information, claims, funding requests, etc. It is a responsibility of expert users to attend quarterly meetings to learn new features within CSN and test the new features in the system prior to production releases.

• Current Expert Users
• Betsy Stursma – CICS
• Brenda Olson – CSS
• Cel Hlubek – Eastern Iowa MHDS
• Cheri Sexton – Eastern Iowa MHDS
• Danelle Bruce – SW IA MHDS
• Erin Flanagan – East Central
• Julie Albright – Rolling Hills
• Julie Davison – East Central
• Karen Dowell – CSS
• Karen Wilcoxson – South Central IA Behavioral Health
• Kathy Egbert – CROSS
• Katie Fisher – CROSS
• Kris Gardner – SW IA MHDS
• Lisa Hill – CICS
• Lisa Kempf – Heart of Iowa
• Lisa Rockhill – Sioux Rivers
• Louise Galbraith – Rolling Hills
• Ryan Hemmer – Heart of Iowa
• Sarah Berndt – SEIL
• Sarah Montgomery – East Central
• Sue Duhn – Sioux Rivers
• Tanya Martinson – CICS
• Wendy Schmitz – CICS

• Please email CSNstaff@old.iowacounties.org with questions related to ICTS/CSN.